Citrix Workspace - Scale the session for high resolution

Problem:

When using Accuro EMR through Citrix Workspace, users may encounter interface elements that appear off-screen and cannot be accessed.  This has been observed on the new patient appointments screen while using a laptop with a smaller screen.

Resolution:

Setting the Citrix Workspace App to enable High DPI scaling resolves the issue.

Remediation Steps:

1. On the task bar, expand the icon drawer to see the Citrix Workspace App:

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2. Right click on the Citrix Workspace App icon and select Advanced Preferences:

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3. In Advanced Preferences, select High DPI:

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4. On the High DPI option screen, select Yes and click Save:

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5. Close all Citrix / Accuro windows and relaunch.  The issue should now be resolved.